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Public Sector & Smart Cities

Citizen Service Chatbot (Agent 311)

Multi-agent LLM chatbot to automate municipal queries and dramatically shorten response times for citizens.

Citizen Service Chatbot (Agent 311) hero
Support Workload Reduction
35
%
Average Response Time Seconds Max
120
Availability 24 7

The Challenge

Municipal helplines handle thousands of calls monthly with long average response times.

Our Solution

Multi-agent LLM chatbot with high classification accuracy for routing and automated responses, integrating SMS/WhatsApp/voice channels.

TECHNOLOGIES USED

LangChainOpenAI GPT-4Multi-Agent MemoryMongoDBReactTwilio

Ideal For

City governments
Public service departments
Citizen portals

Visual Insights

Citizen Service Chatbot (Agent 311) gallery 1
Citizen Service Chatbot (Agent 311) gallery 2